What the concierge service prepares
Our private concierge service is for those staying in Qatar, or receiving guests there. It prepares everything around the journey, with the chauffeur at its centre:
- tables: lunch at Katara, dinner in West Bay or on The Pearl;
- accommodation: a hotel or a residence, for a few nights or for the season;
- visits: the Museum of Islamic Art, the National Museum of Qatar, the Al Zubarah site;
- the desert and the sea: a dune crossing to Khor Al Adaid with a specialist operator, a day at sea from Porto Arabia;
- the whole stay, when these elements follow one another over several days and places.
The Federation studies and coordinates; the selected establishment delivers
For each request, we begin by clarifying what you need: dates, number of guests, the style you have in mind, any constraints of timing or access. We then look for suitable third-party establishments, check their availability and make the request on your behalf. You receive a written proposal that describes each service and sets out the selected establishment’s terms: deposit, minimum spend, cancellation conditions.
Each service is delivered by the selected establishment, under its own responsibility: the restaurant serves dinner, the hotel receives you, the desert operator runs the dune crossing, the boat operator runs the day at sea. The Federation answers for the care taken in selecting and vetting that establishment. We do not promise that a table or a date will be available or obtained: nothing is booked until the establishment has confirmed it and your payment has actually been received, under the accepted quote.
Opening a concierge file
The study of a request begins with opening a file. This involves a study fee, shown on a file-opening quote and paid before any work begins: no search is undertaken until it has been received. Its level, set on that quote before any payment, depends on the work required:
- a single-request file: one precise request, few establishments to approach;
- a coordination file: several services to bring together, a stay over several days and places, a tight deadline, or a chauffeur journey combined with a service supplied by a third party.
The fee pays for the search and the preparation of the proposal. It is separate from the cost of the services proposed and is not deducted from them. It is retained if you decline the proposal, and refunded in full if no proposal is sent to you. It is charged per file: a new need opens a new file.
For a private client, the file-opening quote also sets out the right of withdrawal and how to ask for the study to begin without waiting. Each third-party establishment’s own terms, including its cancellation conditions where they are stricter than ours, appear on the quote before any payment.
The desert, the sea and local customs
No road leads to Khor Al Adaid, the Inland Sea: the dunes are crossed by 4x4, with an experienced desert driver, and Visit Qatar recommends the period from November to April. Your chauffeur takes you to the starting point agreed with the operator, then picks you up there. For a yacht, a helicopter or a jet, see our yacht, helicopter and jet page.
During Ramadan, many restaurants and shops close during the day and reopen after the fast is broken at sunset; visitors are asked not to eat, drink or smoke in public between sunrise and sunset. In public places, it is advisable to keep shoulders and knees covered (Visit Qatar). We take this into account when preparing tables and visits.
Our terms and conditions bind us to absolute discretion, with no time limit, about your identity, your movements and those of the people with you. To begin, a few lines are enough: let us talk about your stay.